Wells Fargo deposited someone else's money into our account. They then removed it putting us at - $19k. We called and complained. They acknowledged the error was this and fixed it. It then reset to being overdrawn by $19k. They fixed it again and then it went overdrawn $18k. It has been doing this for a week. We have no access to our money. My gf is pregnant and we have a kid already. We rent. We need access to our money. Even worse is that they hung up on us for getting upset and using curse words. They said we need to keep it professional. Um you are a customer service representative at a place that is screwing us out of our livelihood. We are home on the weekend. How is it that we have to be professional? If rent bounces we are screwed. We can't just close the account since it is overdrawn. We can't just close the account because auto pay goes in there and that takes months to update for the state of California (one of our employers). We cannot even withdraw $500 at a t ime. How did they allow $20k to move back and forth so many times? To top it all off https://www.consumerreports.org/contracts-arbitration/you-still-cant-sue-your-bank-arbitration-cfpb/
No comments:
Post a Comment